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XBox One - where's the sounds gone??

XBox One sound

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#1
shona

shona

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I bought an XBox One yesterday (late starter, I know!) played a game all evening and was fine, played again this morning... all ok, put a dvd on - no sound!?  Helpline was shocking, online chat help was worse.  Went out to get the console replaced today.  Watched a dvd perfectly, went to play a game.. no sound, swapped back to a dvd, still no sound!??  Am I doing something wrong here??  :/

 



#2
Civillain

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Try doing a hard restart (hold the power button.) If that doesn't work, call Microsoft and explain the problem, in the past they've been very cool with my Xbox related problems. Good luck!







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